Join Zipline Nigeria as a Customer Operations Lead. Help change the world with drone technology to deliver essential medical supplies. Apply now for this impactful role!
Introduction
Do you want to make a difference in the world? At Zipline, we believe in providing instant access to critical and life-saving medicine for every human on Earth. Using drones, we deliver vital medical supplies to hospitals, clinics, and health centers, serving millions of people across multiple countries. Our mission is to ensure that no one is left without medical care because of their location.
We are looking for a Customer Operations Lead to join our team in Ogoja, Cross River, Nigeria. This role is all about connecting with local communities, building partnerships, and driving our mission forward. If you are passionate about healthcare and logistics and want to be part of something bigger, then this job might be the perfect fit for you.
Key Details
| Detail | Information |
|---|---|
| Job Title | Customer Operations Lead |
| Company | Zipline Nigeria |
| Location | Ogoja, Cross River State |
| Sector | Healthcare/Logistics |
| Work Experience Required | 2+ years in health sector |
| Skills Required | Communication, Stakeholder Engagement, Field Experience, Event Organization, Data Management |
| Languages | English, Local dialect in Cross River State |
| Key Responsibilities | Community Engagement, Health Facility Support, Drive Operational Efficiency |
| Application Closing Date | Not Specified |
| Application Link | Click here to apply online |
Role Overview: Customer Operations Lead
As the Customer Operations Lead, you will be responsible for engaging with local communities and supporting our operations in the region.
You will lead activities that build trust, promote the use of Zipline’s services, and expand our impact. You will also work closely with local health facilities, helping them utilize our services effectively.
You are someone who can communicate effectively, motivate a team, and work with different community groups. You will play a key role in making sure that people in remote areas get the medical supplies they need—fast.
Key Responsibilities
- Community Engagement and Building Partnerships
- Develop Local Engagement Strategies: Create and implement customer engagement strategies that align with Zipline’s goals in Nigeria. This includes working at both nest and country levels to promote our services.
- Build Relationships with Stakeholders: Establish and maintain strong connections with local community leaders, government officials, and other key stakeholders. You will interact with local authorities, such as municipal council members and tribal leaders, to ensure smooth operations.
- Military and Law Enforcement Relations: Work with military and law enforcement to ensure the ongoing success of flight operations and nest access.
- Organize Community Events: Plan and execute events that will benefit the community, such as blood drives, and increase awareness about Zipline’s services.
- Support New Distribution Centers: Lead community engagement activities during the launch of new distribution centers, ensuring that the communities are ready and excited for the new services.
- Supporting Health Facilities
- Onboard New Delivery Sites: Identify and onboard new locations for deliveries. This includes evaluating the suitability of new sites based on their topographical and demographic characteristics.
- Train Health Workers: Train healthcare workers at Zipline delivery sites so they can fully utilize our drone delivery services. Provide ongoing support to health facilities to help them make the most of Zipline’s capabilities.
- Increase Service Utilization: Reach out proactively to healthcare centers and communities to encourage them to use our services more.
- Drive Operational Efficiency
- Community and Health Insights: Gather and analyze insights from the communities and healthcare providers to help improve operations and make services more effective.
- Optimize Operations: Use community feedback to identify ways to enhance service quality and efficiency, ensuring we provide the best possible service to the people who need it most.
Requirements
To be successful in this role, you will need:
- Experience in Healthcare and Community Engagement: You should have 2+ years of work experience in the health sector, especially in roles that involve engaging with stakeholders. You should be familiar with hospital operations, pharmacies, or medical supply chains, with a good understanding of operational KPIs and data management.
- Field Experience: You must have experience working directly with local communities, understanding their needs, and helping them adopt new programs. Your role will involve spending time with community members and health workers to explain Zipline’s services and how they can benefit from them.
- Communication Skills: Effective communication is key. You should be able to speak confidently in front of large groups and explain complex concepts in simple terms. You must be comfortable communicating in both English and a local dialect within Cross River State.
- Relationship Building: This role requires building strong relationships. You need to be someone who can quickly build trust and create positive, long-term connections, both internally within Zipline and externally with our stakeholders.
- Detail-Oriented: Planning and organizing events will be an important part of your job. You should be able to focus on the details that make these events successful and impactful.
- Grit and Resourcefulness: You will work in challenging environments where things might not always go as planned. You need to be resourceful, adaptable, and determined to overcome challenges and keep moving forward.
- Passion for Healthcare Access: At Zipline, our mission is to ensure that everyone, regardless of location, has access to medical supplies. We want someone who shares our passion for equal access to healthcare and is motivated by the idea of making a real impact on people’s lives.
Why Join Zipline?
Zipline is leading a revolution in logistics, providing essential medical supplies to people who need them most. By joining Zipline, you will:
- Make an Impact: Your work will save lives and help improve healthcare access for millions of people. You will be part of a team that is dedicated to making a difference in the world.
- Be Part of an Innovative Team: Zipline uses cutting-edge technology to make healthcare more accessible. You will work with an innovative team that is changing how people think about healthcare and logistics.
- Grow Your Career: Zipline offers opportunities for growth and learning. You will gain experience in community engagement, operations, and healthcare, all while working in an exciting and dynamic environment.
How to Apply
If you are interested in making a real difference and joining our mission, we would love to hear from you.
Conclusion
Being a Customer Operations Lead at Zipline Nigeria is an opportunity to change the lives of millions of people.
In this role, you will use your skills to connect communities, expand healthcare access, and make a real impact.
Zipline’s mission is to provide every person with essential medical supplies, and as a Customer Operations Lead, you will help make that vision a reality.
If you are passionate, adaptable, and ready for a challenge, join us and be part of the revolution in healthcare delivery.
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